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DuckaDilly Fabrics is looking for a full-time Customer Service and Studio Assistant for our Ann Arbor-based studio!

This position will be responsible for:
–Responding to all customer emails, as well as monitoring and answering online customer chat messages during business hours
–Speaking with customers on the phone, answering questions, and taking phone orders
–Inventory management and organization for our Block of the Month subscription programs
–Updating and creating products, inventory, and collections in the DuckaDilly web-store, as well as general web-store maintenance and upkeep
–Assisting with miscellaneous studio tasks, including folding bundles, preparing materials for subscription shipments, etc.

Required skills include:
–Excellent customer service skills, both via email and on the phone
–High comfort level using a computer, and eager to learn any needed additional skills
–Great attention to detail, and high levels of organization

Preferred skills include:
–Experience working within a Shopify-based web-store (not required)

Our ideal candidate will be:
–A curious learner: willing to grow within a job and try new things!
–A diligent achiever: loves setting and reaching goals, conscientious about details
–A positive ally: a helpful teammate for our small but cheery crew

Additionally, you will need to be able to comfortably lift 30 lbs throughout the day, and be able to lift 15 lbs overhead.  We all spend most of the day on our feet, so you should be comfortable standing. Sewing experience is not a requirement.

Schedule: 8:30am - 5pm, Monday through Friday (40hrs/wk)

Compensation: $18-$22/hr, depending on experience

–2 weeks paid vacation
–Paid sick leave and holidays
–Free AAATA Go!Pass (bus pass)

Who are we?
DuckaDilly Fabrics is a boutique online fabric store, specializing in Liberty Tana Lawn® Fabric. We are the largest supplier of Liberty Tana Lawn® in North America and ship custom orders nationally and internationally. 

Our light-filled studio is located in downtown Ann Arbor in the Kerrytown Market and Shops. 

To apply, please complete this form. No calls, please.

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